Do you have questions or need advice?
We are here for you! Feel free to contact us
Order
How do I create an account on the website?
Via this link you can create an account on our website: create account
As a new customer, follow the steps to create an account
Once you’ve created an account, we’ll verify your account. Here you will receive a confirmation email.
Once your account has been verified, you can see all the prices on our website.
How do I create an account by email?
Email us your company details and a copy of your registration certificate at the Chamber of Commerce. We will respond to this as soon as possible.
Can I create an account without VAT and CC number?
Yes, this is possible only here, we check extra strictly.
How can I order?
You can order via our website or send your order to us by e-mail. Email for orders by mail is: Info@ceramicnature.com
How does the ordering process proceed through the website?
If you are already a customer at CeramicNature.com, enter your login details. If not, create an account. create account
- Choose an item you want to order and click Add to cart. If you want to order multiple items, click Continue Shopping.
- Then click Order.
- Once you have all the desired products in your shopping cart, click on the shopping cart and check your order.
- Choose the shipping method and payment method below and around your order.
- You will receive a confirmation email from your order.
- After shipment, you will receive the track and trace code of your order.
I have not received confirmation in my mailbox?
Occasionally the mail arrives in your spam or junk box, always check this. If you are not able to find the mail, please contact us. contact
Can i change my order?
Yes, this is possible, please contact us. contact
Can I enter a different invoice address than the delivery address?
Yes, it is possible to have your order delivered to a different address than your invoice address.
If I order from abroad, will the VAT be reduced?
Yes, we will transfer the VAT to foreign customers.
Shipping
Do I get a Track & Trace code from my order?
Yes, after shipment of your order, you will automatically receive your track and trace code(s) via your e-mail.
What is the delivery time?
We try to ship all orders within 48 hours of receiving your order. The delivery time depends on where the order has to be shipped. Find all the information at our shipping-conditions
My order has not arrived yet, what should I do?
First, check your track and trace code, if this does not work out or if you have any questions, please contact us. contact
Is it possible to send one order to multiple stores?
Yes, this is possible. You must indicate this in the order. Additional shipping charges may apply. Here are agreements made per customer. Contact us for more information. contact
In what kind off package will my order be shipped?
We use recycled boxes!
How much will be charged for shipping?
The delivery time depends on the location(s) of delivery. Find all the information at our shipping conditions
How will my order be shipped?
We ship all our packages with Post NL, DHL and DPD
There is damage to my order, what should I do?
Unfortunately, this can happen sometimes. If this is the case, please contact us within 5 working days so that we can solve this for you. contact
What if my order arrives later then expected?
Unfortunately, this can happen sometimes. We give an indication of the delivery time. Unfortunately, they may deviate because we are dependent on a third party.
Payment
I have chosen to pay on invoice, how should I pay?
You will receive the invoice by e-mail, which must be paid within 30 days.
Our bank details are: IBAN: NL15KNAB0255693575 BIC: KNABNL2H
Can I pay my order afterwards?
Yes, this is possible if you have placed more than 3 orders, The first 3 orders must be paid in advance.Our bank details are: IBAN: NL15KNAB0255693575 BIC: KNABNL2H
What payment options do I have?
You can choose from the following payment options:
– PayPal (3.9% fee)
– Ideal (Free)
– Mr Cash (Free)
– Mastercard (Free)
– Visa (Free)
– American Express (Free)
– Bank transfer (Free)
– On invoice (Free) * Question 2. IBAN: NL15KNAB0255693575 BIC: KNABNL2H
Return
Can I return something?
Yes, this is possible. If you want to return products, they must be returned in the original condition. Shipments must always be paid and you must notify us if you want to return products.
Who pays the return costs?
You do this yourself. If you are not satisfied with the products, you can return the products, but you should do so at your own expense and at your own risk.
To which address can I send my return?
You can send return shipments to our address Westerduinweg 32, 1976BV in IJmuiden.
Other
What can I do if a product is out of stock?
If you want to order a product that is out of stock please contact us. We will support you as closely as possible. contact
Are all products included on the website or excluded of VAT?
On our website, all products are shown exclusive of VAT.