Privacy policy


The CeramicNature sole proprietorship, registered in the trade register under number: 67 56 91 53 and with an office at IJmuiden, Velsen municipality, Westerduinweg 32 (1976 BV) IJmuiden.

We believe it is important to provide you with clarity about the purpose for which we collect personal data, how we use it, protect it and the rights you have with regard to your personal data.


If after reading our privacy statement you have questions about the content or implementation or if you have complaints about this, you can contact us at:


T.a.v. administration

Westerduinweg 32

1976BV, IJmuiden

E-mail: [email protected]



CeramicNature processes personal data of you, because you use our services and / or because you provide this information to us. Below is an overview of the personal data that we process:

  • Email address
  • Phone number
  • Name and address details



The personal data mentioned above are processed for the following purposes:

  • Financial administration;
  • Delivery and / or assembly of products;
  • Sending newsletter and / or advertising;
  • Execution of a purchase agreement;
  • Security and optimization of the website (eg for recording IP addresses).

CeramicNature processes personal data on the basis of the following principles: implementation of an agreement, legal obligation as well as on the basis of your consent.

If you buy products from us, you have the possibility to register in connection with our guarantee. We use your information to schedule and make a possible service visit as accurate as possible. We also maintain your registration after the expiration of the guarantee period, unless we find that the registration is no longer up-to-date or timely.

In the event that you purchase from us for example an accessory, replacement part or device / product, you will be registered with us as a customer. We regularly have contact with our dealer channels in connection with the possible application of products in a specific situation. It may happen that we get knowledge of personal data in this way. For example, because construction drawings or samples are discussed on which address details are listed. Such personal data is not stored by us, but destroyed after advice.


Showroom visit

When visiting our showroom, it is desirable in certain circumstances that you leave your details with us. This happens on a completely voluntary basis. We use your data, for example, to approach you in case of specific questions or to send you a new brochure if you have requested it. Your data will be destroyed by us as soon as they are no longer relevant for the purpose for which they were left behind, unless you have indicated to us that you wish to be kept informed of our products and possible activities.



In the event that you participate in a special promotion for which you must register with us, we will retain your personal data until the action has ended. However, this date normally does not coincide with the end date of the action.


Personal data because of requesting information

In the event that you request information (such as a brochure) from us via the website, your data will be stored in our database. We use your data to contact you in case of specific questions or to confirm your appointment. Your data will be destroyed by us as soon as they are no longer relevant for the purpose for which they were collected, unless you indicated on the form that you wish to be kept informed of our products.


Special circumstances

This means personal data that we could collect due to special circumstances. For example, a recall of our products. In such a case, your data will be included in our regular service registration and / or in a specially created data file.

If you approach us with general questions about the use of our products and / or services, your data will not be stored. Unless your question needs further investigation and we need to come back to you. In that case we will delete your data as soon as we have given you an adequate answer.



CeramicNature will not store the collected personal data for longer than is strictly necessary, or legally regulated, to achieve the goals for which the data have been collected. For this we use the following retention periods per purpose:

  • legal basis: two years
  • send newsletter and / or offers: two years
  • telephone contact: two years
  • inform about changes to services: two years

For the personal data for which the statutory retention period applies, CeramicNature adheres to the statutory retention periods.

An important reason that we collect personal data is in connection with service purposes. Not only do we use your data to make possible service visits as adequate as possible, but the service history of our products is also actively used for product improvements.



CeramicNature will provide your information to third parties and will only provide this information if this is necessary for the execution of our agreement or to comply with a legal obligation. If we provide your data to third parties for other reasons, we are obliged to ask you permission first. With organizations that process your data, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. CeramicNature remains responsible for this processing (s). CeramicNature never makes your data available to third parties for commercial purposes.


The following personal data are in any case provided to third parties:

External service parties

In the event of any service, delivery or exchange of products, we make use of external partners in addition to our own service department. In order to plan a service visit, delivery visit or exchange visit, we share address details and technical information.



Our website is written and hosted by third parties. The moment a user registers for a reason on a website, this registration therefore takes place with such a third party.



It may be that personal data are shared with us or by us with a dealer. For example, because a dealer requests a service visit for you or because we advise the dealer on the choice of products in a specific situation.


Group companies

CeramicNature is part of a Dutch group with several legal entities. In the context of service visits or product development it may be that personal data is exchanged within the group.



CeramicNature takes appropriate measures to prevent misuse, loss, unauthorized access, and other unwanted actions with personal data. These measures are in accordance with the applicable security standards.



You have the right to view, correct, supplement, delete and / or object your personal data. Make an appointment with CeramicNature, this can be done by e-mail via: [email protected]. The filing of a complaint is possible with the regulator, the Personal Data Authority. You also always have the option to withdraw your consent to the processing of personal data. For this you also need to make an appointment at CeramicNature. It is important that you can identify yourself and show that the data you want to view, correct or remove is actually yours. It is not allowed to view data from other people.



You can sign up for our newsletter. This way you stay informed of our offers, promotions and our news. If you no longer wish to receive newsletters from us, please sign up by sending an e-mail to [email protected]



CeramicNature may change this privacy statement from time to time. Changes will be published in writing or electronically. It is therefore advisable to consult this privacy statement regularly, so that you are aware of these changes.

Drawn up and published on the website on 1-1-2019.