Shipping conditions

Interested?

Are you interested in our products and would you like more information about this?

Then contact us. You can also reach us like this:

  • Call: +31 (0) 23 205 23 57
  • Mail: Info@ceramicnature.com or Info@zissaqua.eu
  • Whatsapp: +31232052357

Become a partner via our website: Create an account 

Drop by: Westerduinweg 32

1976BV IJmuiden

Writing: Westerduinweg 32

1976BV IJmuiden

Orders

Orders can be made via our website or be communicated via the mail.

Transport

We ship our packages with Post NL. Via Post NL you will immediately receive your track and trace code with which you can track your package (s).

Our packing list is always on box 1 behind the shipping label.


Shipping cost 

Country Shipping cost Free shipping on orders above the
The Netherlands 6,95 euro 300 euro
Belgium 8,50 euro 350 euro
Germany 8,50 euro 350 euro
United Kingdom 12,50 euro 600 euro
Or please contact our partners in the UK J&K Aquatics or Monkfield Nutrition
France 12,50 euro 600 euro
Italy 12,50 euro 600 euro
Austria 12,50 euro 600 euro
Monaco 12,50 euro 600 euro
Denmark 11,50 euro 450 euro
Luxembourg 11,50 euro 450 euro
Spain 16 euro / 20kg No free shipping
Portugal Contact CeramicNature Portugal
Finland 18 euro / 20kg No free shipping
Ireland 18 euro / 20kg No free shipping
Sweden 20 euro / 20kg No free shipping

Transport damage

Complaints regarding the delivered goods must be reported to us in writing within 3 working days.

If this does not happen, CeramicNature will not be liable for damage.

Return shipments

Return shipments must always be franked. We can not accept non-franked return shipments.

The returns must be returned in the original packaging and in the new condition.

All delivered goods remain the property of CeramicNature until the entire invoice has been paid.

Deliveries cannot be refused on the basis of minor deviations in color – model – packaging in relation to the photographs or descriptions shown in this catalog.

Specially made products cannot be refused or returned.

Pallet deliveries

Pallet deliveries are sent every Tuesday and Thursday.