Order
Via this link you can create an account on our website: create an account
As a new customer, follow the steps to create an account
Once you’ve created an account, we’ll verify your account. Here you will receive a confirmation email.
Once your account has been verified, you can see all the prices on our website.
Email us your company details and a copy of your registration certificate at the Chamber of Commerce. We will respond to this as soon as possible.
Yes, this is possible only here, we check extra strictly.
How can I order?
You can order via our website or send your order to us by e-mail. Email for orders by mail is: [email protected]
If you are already a customer at CeramicNature.com, enter your login details. If not, create an account. create account
- Choose an item you want to order and click Add to cart. If you want to order multiple items, click Continue Shopping.
- Then click Order.
- Once you have all the desired products in your shopping cart, click on the shopping cart and check your order.
- Choose the shipping method and payment method below and around your order.
- You will receive a confirmation email from your order.
- After shipment, you will receive the track and trace code of your order.
Occasionally the mail arrives in your spam or junk box, always check this. If you are not able to find the mail, please contact us. contact
Yes, this is possible, please contact us. contact
Yes, it is possible to have your order delivered to a different address than your invoice address.
Yes, we will transfer the VAT to foreign customers.
Shipping
Yes, after shipment of your order, you will automatically receive your track and trace code(s) via your e-mail.
We try to ship all orders within 48 hours of receiving your order. The delivery time depends on where the order has to be shipped. Find all the information at our shipping-conditions
First, check your track and trace code, if this does not work out or if you have any questions, please contact us.contact
Yes, this is possible. You must indicate this in the order. Additional shipping charges may apply. Here are agreements made per customer. Contact us for more information. contact
We use recycled boxes. For more information, check our blog.
The delivery time depends on the location(s) of delivery. Find all the information at our shipping conditions
We ship all our packages with Post NL.
Unfortunately, this can happen sometimes. If this is the case, please contact us within 5 working days so that we can solve this for you. contact
Unfortunately, this can happen sometimes. We give an indication of the delivery time. Unfortunately, they may deviate because we are dependent on a third party.
Payment
You will receive the invoice by e-mail, which must be paid within 30 days.
Our bank details are: IBAN: NL15KNAB0255693575 BIC: KNABNL2H
Yes, this is possible if you have placed more than 3 orders, The first 3 orders must be paid in advance. Our bank details are: IBAN: NL15KNAB0255693575 BIC: KNABNL2H
You can choose from the following payment options:
– PayPal (3.9% fee)
– Ideal (Free)
– Mr Cash (Free)
– Mastercard (Free)
– Visa (Free)
– American Express (Free)
– Bank transfer (Free)
– On invoice (Free) * Question 2. IBAN: NL15KNAB0255693575 BIC: KNABNL2H
Return
Yes, this is possible. If you want to return products, they must be returned in the original condition. Shipments must always be paid and you must notify us if you want to return products.
You do this yourself. If you are not satisfied with the products, you can return the products, but you should do so at your own expense and at your own risk.
You can send return shipments to our address Westerduinweg 32, 1976BV in IJmuiden.
Other
If you want to order a product that is out of stock please contact us. We will support you as closely as possible. contact
On our website, all products are shown exclusive of VAT.